Privacy Policy

1. Introduction

VumaCloud ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure services, applications, and platforms.

By using VumaCloud services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us when you:

• Create an account or register for services
• Subscribe to our services
• Contact us for support
• Fill out forms or surveys
• Participate in promotions or events

This information may include: name, email address, phone number, company name, billing address, payment information, and any other information you choose to provide.

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our services:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent
• Click data and navigation patterns
• Service usage statistics and performance metrics

2.3 Technical Data

When you use our infrastructure services, we collect technical data including: server logs, API usage, resource consumption, error reports, and performance metrics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Send administrative information, updates, and security alerts
• Provide customer support and respond to your requests
• Monitor and analyze usage trends and service performance
• Detect, prevent, and address technical issues and security threats
• Improve and optimize our services
• Comply with legal obligations and enforce our terms

4. Data Storage and Security

4.1 Data Residency

Your data is stored on servers located in Africa. This ensures compliance with local data protection regulations and provides lower latency for African users.

4.2 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Network security and intrusion detection systems
• Regular backups and disaster recovery procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, customer support, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at admin@vumacloud.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookie settings through your browser preferences.

Types of cookies we use: Essential cookies (required for service operation), Analytics cookies (to understand usage patterns), and Functional cookies (to remember your preferences).

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes.

9. International Data Transfers

While our primary data centers are located in Africa, some data processing may occur in other jurisdictions. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: admin@vumacloud.com
Address: Nairobi, Kenya